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Service Delivery Manager IT Managed Services Home Based/UK Wide £4555,000 + benefits
A leading IT services organisation are seeking a Service Delivery Manager to join their team based in the West Midlands. The role will be to manage the performance of services provided to clients against the contractual agreements.
This is a great opportunity to join a growing MSP and work alongside enterprise level clients.
Travel will be required to customer sites driving license is essential.
Happy to consider applicants from anywhere in the UK.
The position is focused around business processes to ensure SLA/KPI performance is maintained. This role focuses on ITIL principles of problem, change and incident management.
Experience from a technical background or a similar IT services organisation would be highly desirable.
The Service Delivery Manager Is responsible for the delivery of the managed service SLAs (KPIs), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts
Experience managing suppliers in outsourcing contracts
ITIL knowledge and certification (desirable)
Understanding of project management.
Very strong communication and organisational skills
Previous experience in an MSP environment
Previous clientfacing experience in ITIL environment
Experience working directly or indirectly within financial services would be a significant advantage.
Salary on offer is
£4555,000 + Benefits
Samuel Platt IT Recruitment Consultant ##### ######Key Words:
Service Delivery Manager Service Manager Service Management Head of Service Delivery ITIL Service Delivery SLA KPI PRINCE2 Project Management Managed Services MSP Midlands West Midlands