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Customer Care Advisor - German Speaking

  • Location: Bury
  • Salary: Competitive
  • Contract hours: FullTime

Job provided by JD Sports Fashion PLC

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About the job

The Group at a glance Established in 1981 with a single store in the North West of England, JD Sports Fashion Plc is a leading multichannel retailer of sports fashion and outdoor brands in the UK and Europe.

The Group has over 1200 stores across a number of retail fascias and is proud of the fact that it always provides its customers with the latest products from the very best brands.

The Group embraces the latest online and instore digital technology providing it with a truly multichannel, international platform for future growth.
Customer Care Do you have a passion for providing excellent customer service? We are currently on the lookout for people to join our team here in our brand new contact centre based in Pilsworth, Bury (BL9 8RR) who can fluently speak and write in German.

We have many different facias under the JD PLC umbrella including JD Sports, JD Women, Size, Scotts, Tessuti, The Hip Store, Blacks, Millets, Ultimate Outdoors and Milletsports just to name a few!

Conveniently located just off the M66, here at JD Sports we offer a great training package with plenty of support before going live with our customers. As well as a large break area complete with table football, iPads and a PS4, we provide:

Free parking
A subsidised canteen
Staff discount in all our stores (after successful completion of your probationary period)
Excellent career progression opportunities within the company

Key Duties/Responsibilities:
Taking inbound contact, by phone or email, from customers to resolve any issues or complaints both pre and post order.
Providing technical assistance to customers placing orders on the website.
Communicating information about the company’s products and services.
Dealing with written communication through email and post, as well as general administrative duties.
Accurately recording reasons for customer contacts. Also actively encouraging feedback from customers and providing recommendations for improvement to their line manager.

Skills/Experience/Knowledge needed:
Previous experience in a customer service role would be advantageous.
Good written and verbal communication.
Computer literate.
Fluent in German both written and speaking.
Ability to remain calm when dealing with emotional, difficult or distressed people.
Ability to work on own initiative and as part of a team.
Being creative and forward thinking in suggesting alternative solutions
Understands the need for confidentiality and compliance with legislation.



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