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Claims Concierge /Claims Handler / Claims Negotiator Property

  • Location: Moreton, Merseyside
  • Salary: £17000 - £18000 per annum
  • Contract hours: FullTime

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About the job

Job Title: Claims Concierge

Location: Moreton, Wirral

Salary: £17,000 £18,000 depending on experience

Contract: Permanent, Full Time

Our Client provides reinstatement and repair services to both the insurance and property sectors via a panel of managed and vetted building contractors. They deal with a variety of insurance related property claims and focus on providing exceptional customer service.

They are looking for a Claims Concierge to join a growing business in a fantastic working environment. Within this role, you will be dealing with property claims and working as part of a close knit team, handling a mixture of household and commercial property claims.

Key Responsibilities

You will be expected to manage a busy caseload and work to a high professional standard
Providing excellent customer service (both written and telephone based)
Answering queries and providing assistance on the progress of the claims.
You will be organising site visits where necessary whilst liaising with surveyors and contractors to help bring each claim to a swift and successful outcome
You will ensure the efficient handling of the customer and client journey by managing the progress of the claim
You must ensure that service levels are adhered to and met on a daily basis.

Key Requirements:

Experience within a similar role is preferred but not essential; however, you must genuinely care about providing a good service to your clients
Excellent customer service skills within an office environment
Previous experience in a claims, administration or customer service role.
Proven ability to work on your own initiative as well as part of a team
Strong organisational skills and the ability to prioritise your workload
Excellent telephone manner
Strong communication skills both written and oral
Accurate keyboard skills
IT literacy

To apply for this role, please click
APPLY to submit your CV and a Cover Letter.

Candidates with the experience or relevant job titles of; Claim Handler, Customer Claims Executive, Property Claims Administrator, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Insurance Fraud, Fraud Claims Handler, Motor Claims Handler, Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Claims Concierge, Claims Negotiator, Customer Claims Handler, Claims Technician will also be considered for this role.

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