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Customer Service Team Leader

  • Location: Nottingham, Nottinghamshire
  • Salary: £23000 - £25000 per annum + Pension, Progression
  • Contract hours: FullTime

Job provided by Bennett & Game Recruitment


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About the job

Customer Service Team Leader required for our client, a market leading company within the Fire & Security sector who are based in Nottingham. They are currently seeking an experienced Supervisor with 3 years experience in Customer Service to head up their service team, based at their head office in West Bridgford.

The Team Leader will have a with a minimum of 3 years experience in a similar role and will be tasked with daytoday management of 510 direct reports. You will provide excellent customer service and promote similar throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase satisfaction, loyalty and retention, to meet customer expectations. Responsibilities will also include providing administrative support to the senior leadership team, coordinating and producing reports, interviewing potential employees and more.

Customer Service Team Leader
Position Requirements

Proven working experience as a Customer Service Team Leader or Contact Centre TL
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
GCSE Maths and English at grade C or above
Microsoft Office 365.

Customer Service Team Leader
Position Remuneration

Salary circa £2325K
Pension
20 days + BH
Excellent facilities and onsite parking
Working hours 08:3017:30
Excellent Progression Opportunities

We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy.

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