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Regional Contract Operations Manager

  • Location: Norfolk
  • Salary: £45000 - £48000 per annum
  • Contract hours: FullTime

Job provided by CRG

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About the job

Due to an exciting new opportunity, CRG Medical Services with the support of our business partner Medteam, is seeking a resilient, passionate, Regional Contract Operations Manager to join its management team and oversee their Police Custody Healthcare contracts in Norfolk and Suffolk.

As the Regional Contract Operational Manager, you will support the management of the contracts on a daytoday basis, ensuring the services provided by CRG Medical Services to the Police Force are contractually compliant, delivering clinical and operational excellence and continuously develop.

You will also ensure that the local processes comply with national clinical governance standards by working closely with the Lead Forensic Physician and Head of Clinical Services.

The package:

Salary range £45k £48k per annum dependent on experience
Car allowance
Service related annual leave
Birthday leave

What the role involves:

To ensure that service delivery follows appropriate codes of practice, legislation and locally agreed protocols and contract variations
To manage customer and other key stakeholder relationships
To support the management of resource levels to ensure sufficient and qualified staff meet operational requirements at all times within or under budgets set
Liaise with HR and lead on issues relating to staff employment, induction, retention, performance, appraisal, discipline and grievances
To manage the requirement of the Working Time directive regulations
To manage the regions recording of data and monitor the quality of service delivery
Ensure prompt and thorough investigations of reported service delivery failures, complaints or allegations of poor service for contracts within your region
Promote the Health & Safety of staff
To carry out any other activity or action appropriate to the role of a Contract Operations Manager as required by CRG Senior Management
Organise and deliver team meetings to include continuous professional development
To ensure all Forensic Clinicians meet the required competency and compliance levels,
To develop and monitor audit systems for working practices
To support and train Police and Custody staff as required
To provide clinical expertise/advice to the National Operations Manager
To work within key National Service Frameworks to enhance the provision of healthcare in the custodial setting
To develop links with local (Primary Care organisations, Mental Health and Secondary Care Trusts) and national agencies
To report/notify instances of unsafe or inappropriate working practices to the CG board and manage Incidents and Reporting procedures
To be accountable for ensuring your regional area meets controlled drugs licence

What you will need for the role:

Registered Senior Clinician Registered as RGN/RMN/SRP with at least 5 years post registration experience in a relevant speciality or significant management experience in a similar sector
A Minimum of 2 years experience as a senior manager, preferably at a Regional Level

A minimum of 4 years experience in a custodial environment
Experience of working as part of a multidisciplinary team
Current full UK driving licence
Training and or/experience in conducting clinical and management appraisals
Training and or/experience in conducting investigation and disciplinary hearings

Competent in oral and written English
Good IT skills
Previous line management experience essential

Evidence and maintenance of CPD

Who are CRG Medical Services?

CRG Medical Services is a leading provider of forensic medical services across the criminal justice & secure health sector including UK Police Forces and UK Border Force (UKBF), with contracts across the Merseyside, Lancashire, Dyfed Powys, Dorset, Derbyshire and the East of England.

Our highly skilled Doctors and Health Care Professionals deliver care in secure health environments including custody suites and sexual assault referral centres.

CRG is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.



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