Job provided by ACS Recruitment Solutions Ltd
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About the job
Our Corby based client is recruiting a Training & Support Coordinator on a permanent basis to contribute to the growth and success of the companys consultant base by working as part of a team who are recruiting, assisting and supporting UK Consultants, developing the UK consultant base in support of the UK sales budget and supporting the Consultant Training and Support Manager and working closely with other Training and Support Coordinators.
Key responsibilities will include:
To understand and uphold all company policies and procedures, supporting consultants in doing the same and recommending improvements and amendments as appropriate
To build supportive relationships with UK consultants, encourage business development and visit consultants in the field as and when required.
To understand all aspects of products and programmes, and be familiar with the role of the consultant.
To respond to email/telephone enquiries and complaints from UK consultants/customers in a timely and professional manner, both verbally and in writing.
To administer, oversee and undertake the consultant selection, training and accreditation process, including taking referrals from sponsors and recommending if applications should go forward.
To develop and maintain the complaint, auditing and mystery shopping process, and if necessary gather evidence towards Consultant termination
To book and liaise with venues for all Consultant training days, and other Consultant events, and ensure all materials and resources required are prepared in advance.
Attend these meetings and follow up on action points as required
Deliver face to face company specific training days, locally and regionally across the UK/ROI on a regular basis to new Consultants.
Support content creation for training events.
To provide information and reports on Consultant sales activity as required to manager and Commercial Director
To maintain Consultant details in IFS
To support the development of geographical areas that are not adequately covered, encouraging Consultants to develop and/or into new areas
To research, prepare and submit text for communication to the Consultants and Company via various media
To monitor activity on social media, advising the appointed moderators and recommending any actions as necessary
To assist and cover for other members of the Consultant training and support team as circumstances require, working as a supportive team member.
Undertake other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to the grade of the job.
The successful applicant will possess the following:
Educated to a general GCSE standard as a minimum
Vocational qualifications in Customer Service are desirable
Sound Customer Service experience, covering areas such as answering telephone enquiries, resolving queries face to face, handling minor/major complaints and service issues
Experience could have been gained from a variety of backgrounds, such as financial services, where regulation is important
Experience in preparing and delivering presentations from small to large groups of people
Experience of working with a Learning Management System
Advanced knowledge of PowerPoint
Experience of working in a Direct Sales environment
You will also have the following skills, abilities or knowledge:
Operational organisational and planning skills to ensure the effective running of events and activities.
Must have the ability to plan multitask and manage your time effectively in a fast paced environment.
Able to build rapport and show empathy with potential Consultants from diverse backgrounds.
Developing presentation skills in a formal setting, together with developing written skills to draft copy
Intermediate level IT skills, especially in Word, Excel and databases
If you feel this could be you, email your CV now for immediate consideration.
Closing date for this role is 05/03/2019.