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About the job
We are looking for a motivated individual who is passionate about IT to resolve first line IT issues for end users. You'll be flexible and have the ability to work on your own and as part of a team.
Key responsibilities include: Working as part of the Service Desk Team receiving and resolving support requestsTrouble shooting incidents and requests, taking ownership to resolve them Assist with the installation of new hardware and software, helping train colleagues on its useTest and evaluate products and servicesLiaise with suppliers when required
Key skills and experience required:Understanding of basic networking including TCP/IP, firewalls and enterprise level antivirus. Experience of Microsoft tools and troubleshooting and configuration of Win 7 and Win 10 operating systems, Active Directory, MS Office 365, DHCP and DNSPractical experience of working with Win Server 2012 and Windows Terminal Server 2008A working knowledge of unified software communications would be beneficialKnowledge of mobile devices (mobiles phones, tablets etc) Excellent problem solving and organisational skillsExcellent time management skillsThe ability to multi taskExcellent communication skills