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About the job
Our client is a leading Water Treatment Company who aim to supply private, industrial, business, hotel and public sector customers with innovative, economical and ecological water treatment solutions.
They are now seeking a Water Softener Engineer based in Surrey to repair, service and commission a range of water softeners, drinking water systems and water conditioning units
Repair and service company products within the customer's premises in accordance with daily worksheets as scheduled by customer Services
Undertake 5 to 7 customer's calls per day
Call customers direct as required
Maintain excellent customer service whilst representing the company within customer homes
Work in an accurate and timely manner
Take customer payments for work undertaken on site
Liaise regularly with the Customer Service to keep them up to date with any developments
Responsible for preparing and timely submission of a variety of reports, logs and documentation of service and repair activities
Responsible for managing your vehicle stock in accordance with company procedures
Ensure the economic use of replacement parts as required
Follow the returns process as per company procedure
Provide excellent customer service regarding service products and offering, effectively sell service products and contracts as needed
Maintain your tools and company vehicle
Ensure you regularly maintain your product knowledge
Ensure you adhere to all Health and Safety requirements as required
Work closely with colleagues throughout the business on a daily basis.
The successful candidate must have electro mechanical skills, an understanding of the Water Conditioning products and services and have a good understanding of the Travel Logistics. Must have a full driving licence as this is a field based role.
This role will involve the candidate working from home but also travelling to customers' homes on a daily basis.
Our client is offering a competitive salary to the right candidate