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Service Manager – Sales and Commercial (Flexible location)

  • Location: Ashford UK TN25 4AG
  • Salary: Competitive
  • Contract hours: FullTime

Job provided by Brakes Food Group


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About the job

IT Service Manager – Sales and Commercial Flexible Location Job purpose The Service Manager for Sales and Commercial is responsible for the end to end provision of services to the business which it achieves through the following functions: Developing and driving the execution of service improvement plans Being a subject matter expert on the services you are responsible for Being a conduit between project delivery and service delivery Leading a team of functional support analysts Communicating to and from the business during incidents Providing feedback to all part of the relevant internal and external stakeholders on service performance Providing value for money services Taking account of business peaks and troughs in the provision of required service Balancing the risk of change of production services Knowledge, skills, experience and competencies It is essential that the successful candidate is able to demonstrate excellent communication and relationship management skills along with approachability to enhance the business facing relationship. Ability and energy to drive continued service improvement within BT and take ownership of challenges. Team leadership An aptitude for problem solving and the ability to work well under pressure are key Knowledge of ITIL processes such as Change and Problem Management (ideally accredited) Understanding of business process for Sales and Commercial and the BT systems that underpin it Understanding of IT security requirements Risk Management Stakeholder Management Budget Management  About usHere at Brakes Group, we have a simple mission – to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it’s no surprise that we know what we’re doing. And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you’re looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way. We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional.And being part of Sysco – the Global leader in selling, marketing and distributing food products; the opportunities really are endless.   If this isn’t enough, we offer a whole realm of fantastic benefits and incentives including Discounts on products and services Clear career pathways and development Excellent rewards and recognition schemes Pension plan Additional holiday purchase Brakes UK uses a third party to undertake a number of checks.Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.FEED YOUR AMBITION. DELIVER YOUR FUTURE

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