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IT Field Engineer

  • Location: Nationwide / Work from Home
  • Salary: £30k - 35k per year + Car Allowance
  • Contract hours: FullTime

Job provided by Interquest Group

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About the job

IT Field Support Analyst required for this award winning brand to work as part of a team of highly skilled IT support engineers.

You will be an experienced field support engineer to work within our client's First-time Resolution teams which support the technology-enabled workforce within this market leaders' environment

Your responsibilities would include ownership of Incidents and Service Requests. Also will possess strong communication and customer service skills; field support, technical resolution and incident management; people skills, Windows, Active Directory, Office 365, basic networking. The role-holder will also be expected to be a good "all-rounder" with experience of resolving issues on different types of devices

Experience of supporting Citrix environments will be advantageous. Also the ability to adhere to standards and utilise service management/logging tools

Effective triage/workload/time-management and great customer service skills are essential for this role

This role offers a competitive salary and career progression within this growing IT environment

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