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About the job
International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in. We have an exciting opportunity to join our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas.
Start date: March 2019
We are looking for a German Speaking - Healthcare Provider Support Administrator (known internally as a TRICARE Provider Support Services Executive) to join our team based at Chiswick Park, London on a fixed term contract (12 months).
You will be responsible for looking after a portfolio of German-speaking medical providers including Hospitals, Clinics and Doctors.
Act as first point of contact for healthcare providers communicating by telephone and email
-Investigate and resolve claims payment enquiries from medical providers
-Co-ordinate closely with colleagues within the team and department in order to share knowledge and deliver prompt resolutions
-Work well under pressure and manage your own workload effectively ensuring urgent cases are given priority and escalated appropriately
-Educate providers proactively on the TRICARE program and claims process including training them on using the online claims portal to submit their claims and track progress
-Assist US Government stakeholders with their enquiries relating to healthcare providers and claims
Required Skills and Experience
Excellent written and oral English and German language skills are essential. French language would also be a plus
-Strong administration & organisational skills; highly comfortable with detailed technical analysis of claims
-Strong interpersonal skills and customer service ethos
-A-Levels and/or Degree is desirable but not essential (or equivalents)
Starting salary - £24,500
-Hours: Monday - Friday : 08:00-16:30 – flexibility would be considered
-Benefits package – Pension scheme, BUPA private health care, BUPA dental plan, childcare vouchers plus more
-Offices located in Chiswick Business Park with excellent access to local transport options (Piccadilly line to Acton Town and District Line/ Overground to Gunnersbury station, buses, national rail network)
-The business park has access to an on-site health a fitness centre, a variety of clubs (i.e. running, photography, board games, language courses), a choice of restaurants/cafes/bars, inter-company sporting events, access to bikes, showers, lockers
Please apply online now attaching your CV.