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Senior IT Support Assistant (Helpdesk)

  • Location: England
  • Salary: -
  • Contract hours: FullTime

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About the job

We have an exciting opportunity for a Senior IT Helpdesk Assistant with experience in First and Second Line support to work within a busy IT department. You will work alongside fellow IT colleagues on the IT Helpdesk supporting members of staff with their IT issues and providing advice and guidance. You will be responsible for providing (on rota basis) a second line desk ensuring that all incidents and service requests are dealt within agreed SLA. You will have excellent IT skills (Windows 7, Office 2010, Active Directory, etc), trouble shooting, attention to detail and a flair for providing an excellent customer experience. Closing date: Midday 25 September 2014.Interview date: tba.

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