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About the job
The RoleDue to rapid expansion, a fantastic opportunity is available for a Marketplace Executive to join Better Bathrooms. Within the role there is opportunity to work flexible hours between 8am and 6pm, Monday to Saturday, and to earn commission paid on a quarterly basis.As a Marketplace Executive you will be responsible for working as part of a sales/customer service team, and along with the Manager you are responsible for assisting in the day-to-day operations. It is essential to provide an outstanding, professional customer shopping experience to all customers and to make sales through leads generated via email and phone in-line with your quarterly and annual KPIs/Targets. Your main duties and responsibilities will include: Achieving/exceeding KPIs/Targets put in place by up-selling and cross selling from leads via phone and emailsAssisting shoppers to find the goods and products they are looking for through any of online virtual storesDelivering all round excellent customer service and ensuring customers have a great shopping experienceResponsible for dealing with customer complaints right through to resolve with the support of your management teamAnswering queries from customers both via email, live chat facility and over the phoneGiving advice and guidance on product selection to customersSales order processing through our virtual online stores: EBay and BB.COMDownloading of orders and processing paymentsBeing responsible for processing payments.You'll Need A friendly and engaging personalityTo be comfortable working with members of the publicTo have a confident mannerAn excellent telephone mannerTo be helpful and politeThe ability to work as part of a sales teamKnowledge of inventory techniquesExcellent customer service skillsA great attitudeThe Benefits In return for your hard work and commitment we offer;Potential of career progression in a rapidly growing company.Potential to earn great commission on sales when hitting targets30 days holiday including Bank holidays.New Year Bonus for no sick days /100% attendance.Childcare Vouchers.20% staff discount on ######.### products.Contributory pension scheme.Employee recognition scheme.Employee referral scheme.Free parking.What Happens Next?If you think this is the role for you then don't miss out, apply today!