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Customer Helpdesk Operator

  • Location: Salford, Greater Manchester
  • Salary: £9.03 - £10.50 per annum
  • Contract hours: FullTime

Job provided by Ngage


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About the job

Customer Helpdesk Operator

The main purpose of this role is to process defective works within the defect liability period through to closing out in a timely manner.

Effectively communicate to customers, clients and subcontractors
Process retention works identified by maintenance manager within an agreed time frame
Liaise with subcontractors and maintenance teams to rectify defects through to completion
Liaise with clients as required
Produce reports as agreed with customer service managers
Dealing with customer queries as processing defects, using call logging software

An ideal candidate for this role will have: A good level of interpersonal skills Good verbal and written communication skills Proficient in using Microsoft applications, outlook, Excel and word in particular. experience of planning, organising and prioritising workload whilst maintaining high level of accuracy

For any further information on this role please contact Kiran Riyat ##### ######or email #####@######.###

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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