Skip to main content

We have over 50,000 UK jobs available, so why not start a new job search on Zoek


Service Desk Agent

  • Location: Budapest,Hungary
  • Salary: £0 to £65 per day
  • Contract hours: FullTime

Job provided by TGC World


Share this job on social:


About the job

Job Title : Service desk Agent L1/L2
Location : Budapest, Hungary
Role : Permanent
Languages : German/Dutch/Spanish/Italian/French

Job Description:

Technical Skill Set:
Application Support: Prior experience in Application support/Software development, IT Help desk

Other Skills Required:
Mandatory Language: excellent English language
Call Handling: Exposure to call handling, excellent customer service skills
Email Communication: Good email writing skills
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics
Can perform under stressful and stringent time lines with minimal help with ownership
Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.

Responsibility:
Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
Ticket life cycle handling
Co-ordination between customers, resolver groups
Incident handling and escalation management
Ability to work independently and in a team environment
Ability to communicate well with internal and external contacts
Strong problem resolution skills required

Location

Map

Share this job on social:

close

Before you go...

Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!

Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!