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Customer Success Manager HCM SaaS £60K + £20K OTE

  • Location: London
  • Salary: £50000.00 - £60000.00 per annum + £20k OTE
  • Contract hours: FullTime

Job provided by BMS Performance

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About the job

Customer Success Manager HCM £60K + £20K OTE

Exciting scaleup stage
Be part of a rapidly growing business with new logo wins
Leadership and coaching role with hands on responsibilities


Salary: £60,000 + £20,000 OTE
Competitive benefits
Work from home contract

YOUR CAREER: This is an excellent opportunity for you to join an exciting company who are making big waves in the HCM SaaS market. Joining as the Customer Success Manager will see you play a major part in the growth strategy for this business. You will be part of a new team build bringing together some of the best talent in the HCM space. With more expansion on the cards your options for progression are strong with this employer.

THE ROLE: As Customer Success Manager you will work closely with internal stakeholders acting as the customers voice within this business. Your customers are global enterprise organisations with anywhere between 500 and 100,000 users. You will be responsible for training and influencing your customers to use the solution in the most efficient way possible. You will be dealing with external stakeholders at all levels from shop floor to C level.

THE PERSON: The Customer Success Manager needs the following experience:

Customer Success experience within HCM, LMS, ATS etc
Must possess a demonstrable track record of success, renewal and upsell/cross sell
Must be ambitious with a desire to learn and develop

THE COMPANY: This UK based company develop a suite of awardwinning HCM SaaS solutions ranging from L&D and Performance Management through to Talent Management and ATS. They service an impressive list of enterprise clients and win new logos every week! This business has an impressive strategy and business plan for the next few years and need to recruit an equally impressive Customer Success Manager.

Location: This is a homebased role covering the UK so location is not a huge factor although living in the following locations would be beneficial; London, Reading, Swindon, Bristol, Guildford, Watford and High Wycombe or the surrounding areas.

Cant see anything that suits you? We only advertise a small proportion of available roles within our IT division. Contact us to discuss your background in confidence and well give you a measured and realistic appraisal of your background and career requirements.



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