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Service Desk Coordinator

  • Location: Petersfield, Hampshire
  • Salary: Up to £22000.00 per annum + onsite parking, healthcare scheme
  • Contract hours: FullTime

Job provided by Dynamite Recruitment


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About the job

Service Desk Coordinator

Location: Petersfield

Salary: up to £22,000 including on call allowance

Hours of work: 9am 5pm Monday to Friday

Benefits:

Your birthday off!
Healthcare scheme
Free car park
Progression opportunities
Access to employee benefits portal
29 days holiday inc bank holidays
Auto pension enrollment

Dynamite Recruitment is delighted to be recruiting a
Service Desk Coordinator for a leading, established business based in Petersfield!
Responsibilities

Respond to and manage all technical support requests from internal and external users via the helpdesk, telephone and email.
Achieve high levels of end user satisfaction by following the ticket management processes.
Reset passwords for internal/external users, create and edit users email addresses and keep the Active Directories up to date by adding, editing and removing external users.
Assist with device management including sending out new devices, setting up new users and wiping/disabling lost or stolen devices.
Assist with the client portals by providing technical support, editing and improving Client Portal on request basis
Support the Service Desk Supervisor by producing reports and stats and other adhoc administration.

The ideal Service Desk Coordinator will:

Have at least 1 / 2 years IT / technical support experience.
Be a motivated team player with a drive to succeed.
Have strong IT skills with good working knowledge of Microsoft Office.
Have excellent communication and customer services skills.
Have exceptional organisational and time management skills.
Be trustworthy and have a cando attitude.

To be considered for this exciting opportunity, please submit your CV and then make contact with Amy at Dynamite Recruitment.

Key words: service desk coordinator, help desk coordinator, ticketing system, internal user, external user, 1
st line support, 2
nd line support, line support, end user, Petersfield, technical support, help desk, IT infrastructure, intranet.

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!