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About the job
Our client, a leading company in telephony products is seeking a Senior Telecoms Support Engineer to join their expanding Support Team providing technical support to a global customer base. The role is customer facing and requires excellent customer service skills. If you are looking a challenging new role in a business that will train and develop your career further please apply below.
Providing in-depth technical support, handling and resolving technical issues and investigating escalated support matters.
Deployments of specialist troubleshooting solutions to help ensure the intricacies of a challenging issue are captured.
Diagnostic testing and the use of remote tools used to access customers systems for the purpose of troubleshooting and identifying solutions.
Providing regular customer feedback on cases to manage customer relationships.
Software patching/Customer upgrades.
Collaborate with internal teams as required to deliver outstanding levels of service to our clients.
Working experience in IP Telecoms with knowledge of some/all, SIP, SS7 (ISUP+SCCP), SBC, SMS, SMSC, SMSG, STP, debugger, is required.
Working knowledge of networking components, DNS, DHCP, FTP, SSH, Telnet, VoIP, VPN, SNMP, IP Routing, and Ethernet, IP, TCP, UDP Protocols.
Good working knowledge of Linux, and Virtualisation Technology.
Working knowledge of Scripting/Programming Languages: SQL, Python, Perl, Bash.
You will have high levels of energy, enthusiasm, motivation, coupled with a logical and structured approach to problem solving; you will be passionate about technology.
You will be pro-active and conscientious with excellent organisational and time management skills.
Have excellent written and verbal communication skills.
You will be team orientated as well as open to learning new skills and sharing knowledge.
Telecoms experience, 1 or 2+ years support experience in fixed line, mobile (3G/4G) or VoIP telecom environments.