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1st Line Support Engineer

  • Location: Buckinghamshire
  • Salary: £20000 - £25000 per annum + Additonal Benefits
  • Contract hours: FullTime

Job provided by Gattaca


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About the job

Role and Objectives

Monitor and answer the main phone during duty hours (on a rota) and assign incidents to available team members
Monitor dashboards
Record incidents using an ITSM tool
Investigate issues
Develop workaround/data correction as required
Take ownership of incidents and ensure they are resolved within the required SLA
Escalate urgent issues to management when required
Perform daily checks of the applications and middleware
Carry out user creation and password reset tasks
Perform data transfer (Incident export and import), retrieve from and put onto the ftp site
Provide onsite services on an adhoc basis when necessary

Required SkillSet

Experience providing 1
st level support
Familiar with concepts of databases and operating system platforms such as UNIX and Windows
Knowledge of Support tools such as ServiceNow or Remedy
ITIL Foundation certified

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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