What
Where
10 miles
£
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Junior System Engineer

Swindon, Gloucestershire, England

up to £25K per annum

Permanent

Junior System Engineer

Location: Swindon

Salary: up to £25K per annum

Hours of Work: standard working hours

About the Company:

Bell Integration provides support and expertise to its customers within the 'Run the business' arena by delivering global managed services that effectively manage infrastructure, applications, content and people to a defined outcome.

This role is for a Junior System Engineer within the Resource Services' technical resource pool, providing IT support services, predominantly based on customer sites.

Junior System Engineer Responsibilities:

  • Provide excellent customer service to Bell's customers to achieve continuous customer satisfaction
  • To operate within the OLA/SLAs defined by the customer to ensure agreed levels of service are met.
  • Troubleshoot problems at the deskside working in a timely manner to meet agreed service levels to resolution or escalate to the appropriate team.
  • To maintain and continuously develop existing technical skills to ensure that they remain current with the latest technology/operating systems/applications/hardware.
  • To work well within a team environment, by providing strong communications, technical expertise, acting on appropriate instruction, acceptance of constructive feedback and taking ownership for apportioned workload.
  • To work at the directive of your line manager to deliver a specific task, group of tasks or ad hoc projects appropriate to your skillset.

Junior System Engineer Requirements:

  • Previous Desktop and Laptop builds and deployments or some IT support
  • Recording and maintaining asset details
  • Experience with building physical and virtual machines
  • Familiar with operating systems, such as, but not limited to: Windows 7 - 10
  • Handling IT hardware

Desirable:

  • Technical troubleshooting in heterogeneous environments
  • Experience working with ticketing systems such as ServiceNow
  • Knowledge and understanding of working to defined SLAs
  • Understanding of IT workflows/ITIL practices

Knowledge:

  • Basic knowledge of Windows 10 operating system
  • Basic understanding of Desktop and Laptop hardware

Skills:

  • A good troubleshooting mentality
  • Good communication skills both verbal and written
  • Ability to multi task, handle high workloads and high call volumes in a busy working environment
  • Proactive approach to problem solving and service improvement
  • Ability to cross train and pick up different technologies as required
  • Ability to liaise effectively with users and other support team members
  • Demonstrable experience in the following technologies:
  • Windows 7, 8.1 and 10
  • Ability to handle day-to-day technical issues, including but not limited to:
  • Printer issues
  • Performance issues with user devices
  • Hardware fixes and warranty management
  • Installs, moves and changes
  • Ability to support and deal with all types of users across a wide spectrum of capability and seniority.

If you feel that you may be suitable for this Junior Systems Engineer role, please apply now!

Posted 56 days ago

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