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About the job
We have an exciting opportunity for an ArrearsAdvisor to join our Arrears Management team.
This is a key role in ensuring that the fair treatment of customers is embedded in everything we do - after all, 'Think Customer' is one of our company values.
You will represent Optimum by professionally managing collections and be the first point of contact for inbound and outbound telephone calls and written correspondence from customers and third parties. You will be the type of person who takes pride in ensuring company standards are met, and want to comply with regulatory obligations.
The successfulcandidate will support the Arrears Team Leader in offering a skilled andknowledgeable service to our customer base.
Previous experienceof working within arrears management (ideally with late arrears and litigation)together with strong interpersonal skills, are essential to this role.Experience of working within the financial services or other regulated industryis essential.
A minimum of 5 GCSE(or equivalent) passes including Maths and English at grade C or above arerequired.
In return we offer a highly competitive salary, 25 days holiday (+ bank holidays), free private healthcare, free life assurance, annual bonus, an up to 8% matched contributory pension…..but it's not just about these benefits, the real benefit of working at Optimum is the opportunity to work with talented people who get a kick out of doing a great job, have a passion for excellence, and love collaborating with colleagues to put customers first.
As partof our commitment to individuals applying to work, or working, at Optimum, wewant to ensure that we meet our regulatory and legislative obligations,including how we process the data that you submit to us.
Pleasevisit our website ######.###/careers and read about how we setabout meeting our obligations regarding data protection and your personaldata. There are 4 key policies for you to read. Criminal Records Information Policy Data Protection Policy (Employment) Data Protection Privacy Notice (Employment) Data Protection Privacy Notice (Recruitment) v1.0 May 2018
AtOptimum we are all colleagues. We may have different roles andresponsibilities but we all have something unique to bring to Optimum. We valuethis uniqueness and recognise that having a diverse team is the best way tosucceed, so we welcome applicants from suitably qualified people from allsections of the community.
Pleasenote, all roles at Optimum are subject to credit, anti-fraud and Disclosure andBarring Service (DBS) checks
Job Type: Full-time