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About the job
SuccessFactors SME 2month contract
Our client requires a SuccessFactors SME to ensure the continuing performance and maintenance of all SAP SuccessFactors (SF) modules within the client and act as the interface between the customer and thirdparty suppliers. To develop the SF system in accordance with customer requirements and business standards. Act as the subject matter expert in relation to business process redesign, system development and system optimisation.
The essential skills and experience required for the SuccessFactors SME will be:
Provide proactive technical support to customers around SAP Performance Management, Succession and Learning modules of SuccessFactors
Work proactively with the business to capture and document business requirements in a clear and concise fashion.
Define requirements for improving business processes and systems and quantification of potential benefits.
Lead and support the facilitation of business workshops to develop and convert problem statements into clear business requirements taking into account IT, business and commercial drivers.
Ensure team Service Level Agreements are met in relation to incident resolution (service tickets), maintenance requests and change requests and effective prioritisation of own workload.
Planning and execution of test activity for all systems changes (including changes arising from defect resolution).
Provide HR Business Solutions working with the HR Shared Service Centre and the local BUs to ensure that processes are understood and system usage can be optimised.
Management of system change requests through the System Development Lifecycle, including testing of quarterly releases and OptIns
Liaisons with IT Service Delivery in terms of ensuring problems are addressed in the most effective manner and minimisation of repeat issues.
Expert in SuccessFactors modules of Learning, Performance Management, Talent & Succession and Recruitment
SAP and HR Literate
Understanding of HR SAP/SF system its broad functionality
Experience of managing a complex, integrated system from a user perspective
£300350 per day