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Customer Service Advisor

  • Location: Brentwood, Essex
  • Salary: Up to £8.30 per hour
  • Contract hours: FullTime

Job provided by Adore Recruitment


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About the job

Job Type: Customer Services Advisor

Location: Brentwood

Hourly Rate: £8.30

Contract

Hours: 8:00am 6:00pm (One Saturday in a month)

Sector: Customer Services

Job Reference: TJ856914

Are you looking for a new and exciting challenge?

Do you have previous customer service experience?

Do you have previous admin experience?

Company Background

We have a fantastic opportunity to join a business that offer quality products locally and nationally.

Overall Role

Answer calls and direct to relevant person in a professional manner maintaining a calm and helpful tone at all times
Manage all email enquiries
Raise, update, handle and complete all claims in a timely manner
Liaise with relevant manufacturers to order required parts ready for repair
Update customers to the status of their warranty claim every 2 days
Update all open warranty claims regularly and ensuring no information is missing
Manage orders through customer accounts including the return of all supplied parts under warranty to receive manufacturer credits
Respond to all management emails
Aim to complete open claims within 30 days

Any other duties as reasonably required.

To attend any training as deemed necessary.

Key Accountabilities

Working knowledge of Microsoft Office, email
Working with customers
Admin experience
Working in an office environment being able to deal with clients and colleagues confidently and in a professional manner
Able to work without direct supervision and use of own initiative
Adopting a structured approach to tasks

Person Specification

Educated to GCSE standard
English & maths at grade level C
Excellent organisational and planning skills
Excellent communication skills both verbal and written
Good numerical ability
Strong inter personnel skills establishing rapport easily
Good attention to detail
Good telephone manner
Ability to work as part of a team
Smart appearance
Adaptable and able to work flexibly
Selfmotivated
Enthusiastic

Desirable but not essential

A level grades
2 years CS experience.
Working knowledge of Excel and Word.

Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities.

Please note, you will be asked to provide your eligibility to work in the UK.

For more information on this position please contact Thomas Shea at Adore Recruitment.

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