Job provided by Parkside Recruitment
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About the job
To provide a World Class Service and an excellent first impression to all customers, both externally and internally. Ensure that service level agreements and KPIs are achieved and that customer expectations are met or surpassed at all times.
This is a full time temporary role for a period of 2 months with strong potential to get extended.
Key Responsibility/ Accountabilities:
Accurately invoice all customer call outs and maintenance visits, where chargeable on the in house system
Accurately invoice the annual maintenance contracts, where required
Liaise with external customers to resolve any queries they may have
Have a good eye for figures and accuracy and be able to work under pressure
Prioritise work in accordance with the contract requirements
Data entry and general administration
Liaise with other departments within the business: Planning Team, Key Accounts, Estimators, New Sales
Knowledge/ Skills/ Experience:
Previous customer service experience is preferable
Professional telephone manner
Ability to understand and interpret customer requirements
Ability to work to tight timescales, in a fast paced environment
Ability to prioritise workload, applying flexibility where needed Attention to detail accurate details when logging calls
Practical problem solver and desire to overcome daily challenges
Able to take initiative and be selfdriven
A team player that can work well with others
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.