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About the job
Contact Centre Team Leader Manchester £24,300 + Bonus + Benefits
Initially a 6 month FTC
Working hours Shifts Monday to Friday between 8am and 8pm with some weekend work
25 days + bank hols
A rare opportunity to join a global brand as a Contact Centre Team Leader!! If you want to join a company that is passionate about its customers and really looks after their staff then this is the role for you.
You will be working for one of the worlds biggest brands and therefore the candidates chosen for this role will need to have excellent communication skills and be highly professional.
Driving the performance of an experienced team of service and sales advisors to ensure targets & KPIs are consistently met in a customer focused environment.
Daily management of your team and conducting team meetings
Developing staff through monthly 121s
Providing staff with ongoing training and coaching
Motivating your team to deliver results
Adherence to HR guidelines
Using management information to help drive performance
Experience managing a team in call centre environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Selfmotivated, ambitious and determined
Ability to understand and deliver for customers and colleagues
Ability manage, motivate and drive performance.
Excellent communication skills at all levels
We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.
In return for your hard work you will be given access to a structured training programme to ensure you are constantly developing and genuine career progression.
Team Leader, Customer Service Team Leader, Team Manager, Call Centre Team Leader, Sales Team Leader, Inbound Sales Team Leader,
Initial basic of £24,300 + Benefits
If you feel you have the drive and ambition to be successful in this role please apply immediately via the link or contact Matt on (07393) (763) (873) or email m a t t . l a z e n b y @ s e a r c h . c o . u k
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age