Job provided by Kerr Recruitment
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About the job
Korean Speaking Quality Evaluation Analyst
Basic Salary £18,122.29 + Benefits
Our client, an international outsourcing company, is looking for a Korean speaking Quality Analyst to join their team in Exeter.
What youll do:
Analyse customer to client telephone calls and written communication
Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
Ensure the evaluations are completed in a timely manner
Attend training to support your role and achieve required standards of competence
Comply with all policies and procedures
Support the Team Leader and carry out other general duties
What youll need:
Fluent in Korean and English (spoken and written)
Be able to work within a highpressure environment
Be able to multi task
Good analytical skills
Proficient with computer
Previous experience in a customer service role would be beneficial
Highly effective communication skills
Valid working permit for the UK.
We accept spontaneous applications via email do not hesitate to send us your CV, stating what kind of role you would be looking for.
Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.