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IT Infrastructure Technician

  • Location: Manchester, Greater Manchester
  • Salary: £30000 - £40000 per annum
  • Contract hours: Unspecified

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About the job

Do you have excellent knowledge of IT Infrastructure, and 2nd/ 3rd line support experience?

As a dynamic and growing MSP, we have new opportunities for technically focused people looking to move their career onto the next level. Due to our commitment of delivering high level technical solutions to our expanding range of clients, we are looking for an IT Infrastructure specialist to join our technical team.

The role will be based in Manchester, providing both onsite and remote support for our SMB and predominantly our growing hospitality based clients. We are looking for a knowledgeable, skilled and experienced Infrastructure Technician who has experience of a wide array of technologys and is comfortable working in a technical support environment.

This is a fantastic opportunity for the successful candidate to utilise their technical expertise within a supportive and engaging environment.

Youll have an enthusiasm for Technology, and a skill set to deliver all requirements around Hotel IT systems along with the confidence to work on your own initiative. This opportunity is perfect for the person looking to work within a fast growing, yet established technology focused Managed Service Provider.

Key Responsibilities:

Proactive Maintenance visits to client sites to regularly review all IT systems.
Troubleshooting support desk issues across a wide range of technologies, providing efficient long term solutions Working in both a 2nd and 3rd line capacity.
Prebuild solutions and testing prior to system deployment.
PreSales Technical solutions design and assistance.
Being available to be deployed to a client site to resolve issues that require an onsite presence to complete.
Project related installations of IT systems and Solutions.
Liaising with 3rd parties to resolve issues with bespoke applications.
Updating a ticket management system to maintain a detailed record of all faults and fixes.
Maintaining technical documentation to ensure client records are up to date.
Working as part of a team on project related work, assisting with planning and implementations activities.

As an IT Infrastructure Technician you will report to the Technical Services Manager, and will be responsible for providing technical services and support for a variety of high end clients across a full range of technology systems provided by the company.

IT Infrastructure Technician Infrastructure Network Engineer Infrastructure Engineer IT Systems Client Visits Service Desk Helpdesk IT Helpdesk Technical Support Technician 2
nd
Line 3
rd
Line Server Networking vSphere HyperV ITIL v3

Essential Requirements:

A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services.
2nd and 3rd line support experience with advanced Microsoft desktop and server skills including Windows 7/10 and Windows Server 2008 to 2016.
Strong Networking knowledge with experience configuring and maintaining converged network solutions.
A proven history of delivering technology solutions and resolving technical issues across Hotel systems.
Strong knowledge of the technology used in the hospitality sector.
Building and maintaining physical (HP and IBM) and virtual servers
Demonstrable experience with ADDS, ADCS, DNS, DHCP and group policy
Exchange Server 2007 and 2013 & Office 365 experience.
Exposure to MS SQL server 2008 to 2016
Managing SANs on fibre channel networks
Strong knowledge of vSphere & HyperV.
Experience in remote diagnostics along with analysis and monitoring.
Experience managing backup environments, both cloud and onpremise.
Knowledge of ITIL v3 and Incident, Problem, Release & Change Management Procedures.

Desirable Requirements:

IT related degree or relevant qualifications.
Microsoft Certifications.

About Our Company:

We were established in August 2003 in Newbury, Berkshire where our Head Office is located and is operated alongside our Northern Office in Salford Quays, Manchester. Netteam tX are a customer focused Managed Service Provider, delivering IT/Technology solutions & services to the Hospitality sector, also covering a range of other business sectors.

Our success is down to the quality and passion of the people within our business, their enthusiasm for new technologies and the strong relationships they have with both customers, suppliers and technology vendors.

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