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IT Technician

  • Location: King's Norton, West Midlands, England
  • Salary: Competitive
  • Contract hours: FullTime

Job provided by TalentSpa Ltd


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About the job

IT Support Technician

Location: Kings Norton

Salary: Competitive

Key Responsibilities of the IT Support Technician :

  • Support and maintain the Company's IT systems including networking / VPNs and remote sites.
  • Set up and configure new laptops and desktops including the installation of authorised software, deployment of software upgrades and application of antivirus updates.
  • Set up and configure mobile devices including both Android and IOS.
  • Support, maintain and administer MS Server/Desktops/Laptops, MS Exchange.
  • Diagnose and resolve technical issues from end to end including endpoints and servers.
  • Create and manage user accounts and email addresses via Exchange/Active Directory
  • Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
  • IT Support Helpdesk, ensuring tickets are closed off in a timely manner.
  • Maintain an in-depth knowledge of specific technical specialists and provide expert advice regarding their application.
  • Providing telephone support on occasions outside of normal working hours, and be part of the IT Support rota.

Requirements of the IT Support Technician:

  • Degree in Computer Science related subject desirable
  • Experience within the Engineering sector is desirable but not essential
  • Strong knowledge of Microsoft Windows and Office
  • MS related qualifications desirable
  • Exceptional organisational and communication skills
  • Proactive team player with strong customer service and problem solving skills.
  • Self-motivated and able to work under own autonomy or as part of a team.
  • Excellent interpersonal skills with ability to build relationships
  • Keen eye for accuracy and attention to detail
  • Works well under pressure with ability to prioritise workload, multitask and deliver to deadlines
  • A proactive approach with the ability to make decisions without daily guidance
  • Customer Focus
  • Analytical and results orientated

Feel you meet the above criteria of this IT Support Technician role? Apply now!

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