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About the job
The EMEA Merchant Credit Team under Global Commercial Credit servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, UK & Multicurrency). The team deals with merchant debit balance collections, insolvencies and writeoff prevention. This role is within the collection function. This is an excellent opportunity to join a positive, multicultural and multilingual team servicing our merchants.
Striking a balance between risk assessment and Customer Care
Collection of outstanding balances on merchant accounts arising from refunds, chargebacks and incorrect payments to minimise exposure and prevent writeoffs
Inbound and Outbound calls with some back office tasks
Management of debit balance inventory.
Proficient in written and spoken English and one other European language (German, Dutch or Swedish business language)
Strong problem solving skills
Experience in customer facing roles
Blue Box Benefits Whats in it for you?
Our clients state of the art office in the heart of Brighton provides onsite facilities including a restaurant, coffee bar and gym, designed to put your well being first.