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Retail Excellence Coach (Retail Manager)

  • Location: Bournemouth
  • Salary: Competitive
  • Contract hours: FullTime

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About the job

Our Retail Excellence Coaches lead from the front to drive our in Cinema retail offer.

Our Retail Excellence Coaches lead from the front to drive our in Cinema retail offer.

Working with the General Manager and Deputy Managers the Retail Excellence Coach is responsible for driving retail revenue and standards by working with the Cinema team to deliver against key business targets. 

Overall the role has responsibility for driving retail in Cinema through KPI management, actively seeking guest insights and working with the team through practical training, coaching and feedback to build on our guest experience and maximise our retail revenue. Lead from the front and set high retail standards for the cinema team ensuring that they take pride in their work and personal development and deliver excellent guest service. Oversee and be part of the day to day operation and hold accountability along with the GM for the cinema operation.

Key Skills

  • People leadership - coaching and engaging a team
  • Enthusiastic, committed and self driven
  • Proven Retail and Marketing experience
  • Guest service experience- standards focussed
  • Knowledge of the food and beverage market
  • Sets and expects high standards of performance
  • Excellent communication and listening skills

Location

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