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About the job
Job Title: Sales Advisors
Location: Pendeford Business Park, Overstrand, Wolverhampton
Salary: Basic: £23,000 plus bonus OTE: approx. £1,000pa
Week One: 9:00am 17:00pm
Week Two: 13:00pm 20:00pm
Alternate Saturdays: 9:00am 15:00pm
This is an exciting opportunity to join one of the most dynamic and largest Insurance Brokers in the Midlands, based at Pendeford Business Park, Wolverhampton.
They are currently looking to fill a number of vacancies within their Sales department, to join their expanding business.
The successful candidate will have proven experience within a customer centric/call centre role and demonstrates an ease when based in a high paced busy working environment.
Experience of working within the financial sector would be desirable. If you consider yourself to be an individual who enjoys working within a team environment for a niche broker please apply today!
Responsible for continuously treating customers fairly and in line with FCA regulations
Responsible for communicating up to date policy renewal details
Keep up to date and work within industry best practice guidelines, meeting FCA guidelines in order to effectively carry out the Sales Advisor role
Responsible for delivering to the client the correct version of up to date scripting
Working with both the Sales Performance Manager and Underwriting team, to maintain Company best practice when communicating up to date new business insurance policy details to clients of the company
Communicate with all Managers within the Sales Department in order to try and generate new business
To ensure new business insurance enquiries are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act
Follow a set sales structure to confirm the needs and demands of the customer and sell both core and additional products, must follow a completion of a task of fact finding exercise to identify customers demands and needs
To follow relevant call transcripts as determined by Company standards and FCA guidelines
Obtain information using quotation system, rating guides or by referral to insurers. Communicate quotations advising the most appropriate to ensure we meet the clients needs
To issue policy documents
To update clients personal details via OGI and SSP systems
Accuracy and Error Reduction:
To assist in ensuring accuracy of work evidenced in both documentation and computer input
You will receive regular call monitoring and management feedback in relation to compliance, meeting FCA standards
Minimum 5 GCSEs grade A to D; or equivalent combination of education and relevant experience
At least 2 years previous Sales experience preferable, Industry experience is not essential
Knowledge, Abilities, and Skills:
Knowledge of sales and target driven techniques
Ability to demonstrate excellent communication and interpersonal skills
Ability to receive feedback in a positive and constructive manner
To display patience and adaptability in approach to customers
Knowledge of Microsoft Office products and both software houses, OGI and SSP
Ability to work independently with minimal supervision, establishing priorities and meeting deadlines
Demonstrate strong people skills
Excellent verbal and written communication skills; requires the ability to communicate with technical and nontechnical users
Please click the
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Candidates with experience of; Inbound Sales, Customer Service, Outbound Sales Advisor, Insurance Renewals, Outbound Sales, Sales Assistant, Sales Support, Sales Executive, Sales Agent, Customer Service Assistant, Account Manager, Renewals Advisor, Business Development, Conversion Sales, Renewals Sales, Sales Manager, Business Development Executive, Sales Executive, Insurance Sales, New Business Sales Executive, Sales Consultant, Sales, Sales Agent will be considered for this role.