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Sales Advisor

  • Location: Houghton Le Spring, Tyne and Wear
  • Salary: Up to £17273 per annum
  • Contract hours: FullTime

Job provided by Manpower


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About the job

At npower, our customers are our most important stakeholders. Were looking for dedicated professionals with strong negotiation skills along with a proven track record in sales. Youll be responsible for retaining customer relationships and building new ones via a variety of inbound channels.

What to expect

In your new role as a Sales and Retention Advisor, youll be selling our products and retaining customers who may be considering switching energy provider. Working as part of a team, youll be driving product promotion activity and working to targets for the crossselling and upselling of products and services, whilst working to KPIs that are designed to ensure our customers experiences are second to none.

Youll also be supporting internal and external customers across a wide range of processes. Focusing on customer satisfaction, youll respond promptly to our customers needs, providing solutions and preventing escalation of problems. Youll develop and maintain relationships with customers, informing them of progress and managing expectations.

About you

In your new role as a Sales and Retention Advisor, youll be selling our products and retaining customers who may be considering switching energy provider. Working as part of a team, youll be driving product promotion activity and working to targets for the crossselling and upselling of products and services, whilst working to KPIs that are designed to ensure our customers experiences are second to none.

Youll also be supporting internal and external customers across a wide range of processes. Focusing on customer satisfaction, youll respond promptly to our customers needs, providing solutions and preventing escalation of problems. Youll develop and maintain relationships with customers, informing them of progress and managing expectations.

Benefits

Youll join us as a Customer Service Advisor on a competitive salary of £17,273 plus an OTE of £5000 with uncapped commission. Your working hours will be 12:00 to 20:00 from Monday to Friday, with an additional shift on one out of every three Saturdays. This additional shift is reimbursed with a day off in lieu during the week. Youll also have full access to npowers excellent range of employee benefits, including many discounts and perks, some of which are:

Free onsite gym
Onsite parking
Onsite deli and caf bar
23 days annual leave, increasing each year to a maximum of 25 day plus bank holidays
The option to take part in numerous fund raising events and challenges

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