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Service Desk Analyst / IT Support / IT Helpdesk Support

  • Location: Cumbria
  • Salary: £22000 - £28000 per annum
  • Contract hours: FullTime

Job provided by Bluetownonline Ltd


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About the job

Job Title: Helpdesk Team Member

Location: Ulverston, Cumbria

Salary: £22,000 to £28,000 per annum

Job Type: Full Time, Permanent

The Company is passionate about independent retail and provide quality, specialised EPOS and ecommerce solutions for retailers to help them analyse and grow their businesses. They focus on cycle, outdoor, equestrian, water sport, lifestyle fashion and other similar sectors so a keen interest in one of these areas would prove beneficial.

Their aim is to provide a high quality product and service for retailers that empowers them to improve their efficiency and profitability. Simple, powerful, affordable.

They are a friendly company of Geeks, Nerds, Creatives and Business Brains. They strive to create an open and inclusive atmosphere but were competing in a challenging marketplace with an everincreasing set of customer expectations and this keeps their focus on maintaining high standards at all times.

Responsibilities:

Provide first class support to existing customer base
Analysis of problems and issues, seeking resolution or appropriate training
Effectively escalate support cases to the internal development team when required

Key Requirements:

Prior knowledge of retail businesses / Retail experience
A sound grasp of ICT skills such as using MS Office
Strong verbal and written communication skills
Able to work to deadlines
Resilient and upbeat attitude
Ability to be able pick up new systems with ease

Please click on the
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Candidates with experience of: Managed Services Advisor, Technical Customer Service Advisor, 1st Line Technical Support, IT Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Support Engineer, 2nd Line Technician, 2nd Line Support, IT Support Analyst, IT Helpdesk, IT Service Desk Technician, Desktop Analyst, IT Support, 1st Line IT Support, Helpdesk Support, 1st Line Support Engineer, IT Infrastructure Support Analyst and 1st Line Support Technician may also be considered for this role.

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