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Spa Host

  • Location: Ripon
  • Salary: DOE
  • Contract hours: FullTime

Job provided by PeopleHR

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About the job

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. Magical | Respectful | Innovative | Passionate | ConsistentGrantley Hall is due to open in Spring 2019, we have an exciting opportunity for Spa Host to ensure our guests receive a five star service. ######.###/watch?v=4o1dKDe39hA&t=7sBenefits 31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platformTo support the Spa lounge food and beverage host by providing refreshments to day spa, hotel and member guests poolside and within the Spa.To support the spa therapists with setting up the VIP twin treatment room and clear down, alongside ensuring enough poultices and treatment towels are available for the days bookings.To ensure an adequate provision of towels, robes and slippers in available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry.To assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.To maintain the presentation and cleanliness of the Three Graces spa within opening times of 8am to 8pm during your shift according standards of procedures manual.To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception. To provide Three Graces and Elite Wellness orientations and explain the philosophy of both to ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.Key Responsibilities;To maintain the general tidiness and cleanliness of the Three Graces spa within the hours of 8am to 8pm within your shift.To ensure the correct level of towel, robe and slipper provision within the Three Graces area, Elite Wellness and poolside thermal area.To ensure that the used towel drop bins are regularly emptied and taken to the in-house laundry.To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.To be able to take an order for a poolside refreshment from spa lounge.To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.To make barista style coffee on demand if spa lounge busy.To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.To know the definition of to a Five star Bubble standardTo be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of Wellness as it is a very energic role.To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.To be able to explain the spa membership categories.To be able to answer an internal telephone enquiry and transfer calls.To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.To be able to work within your spa host team, adhere to therapist guidance and follow instruction from the Head ReceptionistTo be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. To undertake any other ad-hoc duties relevant to the post, as and when required.To live the Grantley Hall Values everyday day without compromise.To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.Key Skills, Qualities & ExperienceThe successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.Has worked in a customer focus position before.Previous experience working in a spa is preferable.Excellent verbal and written communication skills required.Is computer literate or willing to learn.The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. Experience of working within a team.A passion to ensure the Three Graces Spa is looking her best at all times.Enjoys being busy, with a variety of tasks to do without becoming stressed.STRICTLY NO AGENCIES



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