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Spa Therapist/Spa Receptionist

  • Location: Ripon
  • Salary: DOE
  • Contract hours: FullTime

Job provided by PeopleHR

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About the job

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. Magical | Respectful | Innovative | Passionate | ConsistentGrantley Hall is due to open in Spring 2019, we have an exciting opportunity for Spa Therapist / Spa Receptionist to ensure our guests receive a five star service. ######.###/watch?v=4o1dKDe39hA&t=7sBenefits 31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platformTo provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception. To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.Key Responsibilities;Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.Effectively inform and educate our guests about specific wellness concerns.You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.You will provide five star customer services according to the Three Graces Standards of Procedure.You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. To be able to take, amend, cancel a Three Graces spa booking on Alacer To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.To be able to provide treatments for pregnant clients according to company protocol.To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.To perform all treatments within the treatment time published.To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.To be able to set up a treatment room according to the treatments listed .To be able to Clean and close down your treatment room according to the SOPs.To keep the salon stock room in an orderly, hygienic and tidy way.To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.To undertake any other ad-hoc duties relevant to the post, as and when required.To live the Grantley Hall Values everyday day without compromiseKey Skills, Qualities & ExperienceThe successful individual will be confident, self-motivated and will present a professional persona in all circumstances.To have a beauty qualification at NVQ Level 3, or equivalent is essential.To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.Previous experience working as a Therapist in a spa is essential.Excellent verbal and written communication skills required.The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. Experience of working within a team.A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the teams health and fulfilling the customers bespoke Wellness aims.STRICTLY NO AGENCIES



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