Job provided by KHR - Recruitment Specialists
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About the job
Do you have customer service experience in a regulated industry like financial services or legal? Are you looking for a challenging new role in banking or compliance?
We are recruiting for customer service professionals with experience of working in a regulated environment for our client based in Kings Hill, West Malling. This role will involve working in a Validation & Compliance team, helping customers with queries and collating documentation required by the Senior Validation Officer.
Duties of the role include:
Addressing requests from customers and sometimes explaining complex information in a concise and understandable way.
Obtaining and collating documents required to perform validation processes.
Make informed decisions on Validation documents to ensure completeness.
Provide advice to other areas of the business on validation.
Provide positive feedback to customers.
Ensuring all payments are processed and completed on time.
Other ad hoc admin duties as required.
The ideal candidate will:
Have prior experience to include customer service and regulated services.
Be able to manage customer expectations honestly.
Be able to build good relationships with customers.
Be competent at dealing with complex enquiries.
Be flexible with working hours and times.
Have excellent communication skills.
Have an good standard of English and numeracy.
This role would suit someone who has had experience in customer services for banks, insurance companies, legal companies or other financial services.
For more info, or to apply, send CVs to Ellie or call ##### ######
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a clean copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...