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We found 5,836 Customer Service & Call Centre Jobs in the UK
Customer services is now one of the biggest sectors in the UK, and as such more and more people are seeking customer service & call centre jobs. Customers now have greater choice than ever before when it comes to the services and products they want. Add to this the increase in social media use and ease in which a person can publish a complaint, and it is easy to see why more and more customer service & call centre employers are placing a growing importance on customer services.
Whether you are based in a customer service call centre or in a store, working in customer service & call centre jobs can throw up many challenges. As such, it is highly likely that your day-to-day routine will never be the same. Speaking to customers and helping them is of course a huge part of many customer service & call centre jobs. However, there are many other aspects, including working as part of a team for large customer service & call centre employers and the pressure of meeting targets.
There are no formal qualifications or previous experience requiring for working in the customer service & call centre industry. Your personality is often the most important factor for customer service and call centre employers when working in this sector, with many customer service & call centre jobs requiring personal skills such as patience, a positive attitude and good listening and speaking skills.
As with most positions, there are positive career prospects for individuals working in the customer service & call centre industry. Traditional promotion routes with customer service & call centre employers generally tend to follow the team leader, supervisor, manager route. Career advances in most customer service & call centre jobs are often dependent on your ability and time served rather than the possession of specific qualifications. Working in a call centre for example requires individuals to be focused, productive and motivated.
If you enjoy helping people and working as part of a team then customer service & call centre jobs may be ideal. Furthermore, you can learn many new skills in this sector, including dealing with the public and using your own initiative. Such skills are very desirable by customer service & call centre employers and can therefore make it much easier to switch customer service and call centre jobs should you wish to.
Other advantages to working in the customer service & call centre industry in the UK include the flexibility of being able to work different shift patterns, the opportunity to work remotely at home and the dynamic nature of everyday work.
Customer service & call centre jobs may at times involve dealing with disgruntled customers. This can of course be stressful and upsetting for some. Other issues include having to talk to people predominantly on the phone and working unsociable hours, particularly with many customer service & call centre employers operating in different countries around the world.
Many customer service & call centre employers operating in this industry offer a basic pay structure, with bonuses being paid based on performance in many customer service & call centre jobs, something that some people are uncomfortable with.