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Bank staff jobs can be a great way to enter the finance sector. There are many different sectors of banking to choose from, including retail banking (also known as commercial banking) and private banking. Working as bank staff, you will be providing financial advice and assistance to individuals and businesses. The role is often very customer orientated, meaning you will need to have good customer service skills, as well as develop a strong understanding of financial products.
Bank staff jobs offer great career opportunities, with most employers providing training and clear promotion routes for workers. Read on to learn what qualifications and experience people working as bank staff need, as well as what career developments exist.
Your daily duties working as bank staff will depend largely on the sector and level of position you take. For example, as junior-level banker in a high street bank, many of your tasks will centre around dealing with customers face to face, on the telephone and in writing. You will be required to process paperwork, as well as recommend the bank’s services and learning about customer needs.
For higher-level bank staff jobs, you may be more involved in the recruiting, training and managing of staff, as well as dealing with more complicated customer problems. Working hours are generally 9-5, although there may be some weekend work involved. Furthermore, corporate bank staff employers may require you to work unsociable hours to ensure specific projects are completed on time. The emergence of phone and Internet banking has also led to the introduction of 24-hour shift patterns by some bank staff employers. Part-time and flexible working hours are also possible in this sector.
You will need qualifications for many bank staff jobs. However, there are also routes into this role that do not require them. If you do not have a degree, you can apply for entry-level customer service roles that allow you to work up to higher positions through on-the-job training and study. You may be required to have GCSEs in English and math for such positions.
Many bank staff employers offer graduate programmes. Any degree of 2:2 or above is usually accepted, but subjects including economics, business studies and maths are looked more favourably on. Desirable skill sets include:
- Good written and spoken English
- Customer orientated way of working
- Team working skills
- Commercial business awareness
Bank staff jobs can provide excellent long-term career prospects. If you begin from entry-level, you will be given many opportunities to learn new skills and develop. Whilst this may take longer than those who enter on a graduate scheme, many people now working as senior bank staff began in positions much lower. If you enter on a graduate scheme, you will usually enter a management-level role upon graduation.
From working as bank staff, progression to roles such as branch manager, senior branch manager and regional manager is possible. Furthermore, different sectors will have their own progression routes, often moving at very different speeds.
Many of the skills you will learn in this sector can be easily transferred to not only other banks, but also sectors including finance, marketing and accounting. This combined with the growing number of bank staff jobs appearing in the UK, helps to create good long-term job security for workers.
Bank staff jobs can be a great way to start a career in a fairly safe and established industry. There is often good demand for qualified candidates, with many positions offering good career development and financial rewards. Working environments are often good, with many bank staff employers now offering remote working and flexible hours options.
Regarding the cons of working as bank staff, the biggest is perhaps the ever-changing nature of the sector. The banking industry is known to change often in order to match market demands and stay profitable. As such, outside influences such political situations can have a strong impact on the sector. Furthermore, many working in the sector are expected to continue studying and learning throughout their career to stay up to date with latest changes in regulations, banking trends and use of technology. Customer-facing roles can be challenging for some, whilst low starting salaries for trainees can also be a negative issue.