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Call centre customer service advisor jobs can be found in a large number of different industries. As such, there are often many positions to choose from. With the importance of call centres growing, a growing number of people can be found working as a call centre customer service advisor.
Many positions can begin at entry level, whilst you will also have opportunities to develop new skills and qualifications. Call centre customer service advisor employers exist in a variety of sectors, including health, finance, insurance and IT. Read on to learn more about what your daily duties will likely be, as well as expected salary and career opportunities.
Most call centre customer service advisor jobs will mainly involve speaking to customers and prospective customers on the telephone. Your duties will be focused on provide customer support to customers. This could be helping them with a problem with their bank account or providing assistance with an IT problem.
With call centre customer service advisor jobs found in so many different industries, the help you will provide will depend on what your industry your employer is in. However, you can expect to be performing some of the following:
- Talking to customers via phone, email and web chat
- Administrative duties, such as customer reports and call logs
- Responding to customer/employer feedback
- Ensuring customer issues are solved in a satisfactory way
Many call centre customer service advisor jobs do not require you to have any qualifications. As such, many people working as a call centre customer service advisor get their training on-the-job. Basic qualifications will likely include GCSEs in English and math.
However, some roles will require you to have a university degree. For example, Call centre customer service advisor jobs in the legal sector may require you to have a degree in a related subject, likewise IT.
In terms of what employers will want candidates to display, this includes:
- Good communication skills
- Good telephone manner and listening abilities
- Able to use a computer and create reports when required
- Good customer service skills
Working as a call centre customer service advisor can provide some good opportunities. Firstly, you will be entering a growing industry. You may also be able to progress quickly if you work hard and show good ability. You will likely be dealing with different customers and issues every day, providing good variety in your daily routine.
You can progress to more senior positions, including team leader and manager, as well as move into other areas, such as human resources and marketing. With the sector continuing to grow, your skills and experience will be in demand, helping to give you long-term job security.
There are various pros and cons to call centre customer service advisor jobs. The role can be demanding, with low wages to begin with. Furthermore, you will be expected to learn lots of information about your employer and its products and services, as well as having to meet call targets. Other negative issues can include having to deal with angry customers, speaking to people all day on the phone as well as working in often loud, busy offices.
There are many advantages to working as a call centre customer service advisor. It can be a great way to enter the customer service industry, as well as gain valuable skills and experience which can be easily transferred to other roles and industries. Quick promotion, rising salaries and good promotion opportunities are other benefits to call centre customer service advisor jobs.