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32 Call Centre Operative Jobs Found
Call centre operative jobs exist in a growing number of sectors, with many entry-level positions often available. As such, it can be a great way to enter the call centre industry which continues to grow in the UK. People working as a call centre operative can be found in various sectors, including finance, retail and law. As such, daily duties can be varied. You could be working on a telephone seeking products to customers or operating an online chat and helping solve problems. Many call centre operative jobs are entry level and can offer excellent promotion opportunities. Keep reading to learn more call centre operative jobs, including salaries and career routes.
With call centre operative employers existing in numerous sectors, daily duties can vary significantly. However, customer service and customer relations are likely to be huge parts of your role. Whether you are cold calling prospective customers or dealing with a critical emergency service situation, you will be expected to act in a professional and polite manner at time.
The majority of call centre operative jobs are office and telephone based. However, changes are occurring in the sector. As such, more remote working opportunities are appearing, as are new communications’ channels, such as online live chat. You may be expected to work shifts, including weekends and Bank Holidays. Working as a call centre operative will likely involve:
- Ensuring customer needs/problems are solved in a satisfactory way
- Following strict process and operational guidelines
- Meeting weekly/monthly/quarterly targets, such as sales or number of calls taken
Many call centre operative jobs are entry level, meaning employers often do not require you to have a degree or HND. Many roles will only require you to have GCSEs or equivalent in maths and English. However, some call centre operative jobs may require you to have specialist knowledge or qualifications in a specific area, such as first aid or IT.
Because many roles are entry level, call centre operative employers look for candidates with various skill sets, including:
- Good speaking and listening abilities
- Good IT skills
- Patient, positive attitude
- Determined and hard working
Call centre operative jobs offer great career prospects. You will be entering a growing industry and given the opportunity to gain valuable skills and experience. The role can be dynamic, with talented individuals often fast-tracked in terms of promotion. Salaries can be good, with bonuses and commission common in the sector. Many of the skills are transferrable, with many moving into other areas of a business, such as customer relations or human resources.
Once you have gained some experience you will be able to move into more senior-level roles, including supervisor and team leader positions. From here, movement into high-level management is possible. Starting salaries can be low in some sectors, such as sales, but do rise once you have gained experience. Many entry-level positions will offer salaries of around £18,000, with this rising to £22,000 for some sectors. From here, salaries can rise to £27,000 with experience, and up to £40,000+ for management-level roles.
There are numerous pros and cons to working as a call centre operative. The role can open many opportunities and can be a great way to start a career in sales or customer service/relations. There are often many jobs available and there are often good opportunities to develop further.
However, working as a call centre operative can be demanding. You may be working in a busy, competitive and noisy environment. You will likely have a heavy workload initially and be expected to meet regular set targets. The need to work shifts can also be a negative issue for some call centre operative jobs.