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23 Call-centre Operative Jobs Found

Call-centre operative jobs are becoming increasingly popular and can be found in nearly every major town and city in the UK. Working as a call-centre operative involves making and taking calls in an office environment. The types of calls will depend largely on the type of call-centre operative employers you will be working for. Such calls can include answering customer questions and making sales pitches. Call-centre operative jobs exist in a variety of sectors including financial services, utility providers, IT solutions, travel, retail, legal advice, emergency services and government departments, and helping to highlight the often large number of call centre operative jobs available.

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Working as a call-centre operative involves many different tasks, making it an exciting role for some people. Whilst daily duties will of course vary depending on the sector you are working in, there are similar aspects to most call-centre operative jobs. Common duties in these roles can include:

  • Answering customer questions by phone, email or web chat
  • Conducting market research and telesales calls to existing and new customers
  • Dealing with customer complaints or payments
  • Providing customer support
  • Providing counselling, legal and similar advice

Working hours can be both regular and irregular, with many call-centre operative employers requiring you to work unsociable hours, including national holidays, weekends and nights.

For many starter-level call-centre operative jobs there are no specific qualification or experience requirements. As such, many call-centre operative employers look instead for candidates to have certain skill sets. Therefore, if you are considering working as a call-centre operative, you should try to be patient, have strong communications abilities, an understanding of what good customer service is and being comfortable working with IT.

Problem solving is another import skills to have if working as a call-centre operative, as is the ability to work on your own initiative. Listening skills are of course very important, with many call-centre operative jobs revolving around listening to a customer and acting upon the information required.

People working as a call-centre operative can gain valuable training and experience which will provide them with some strong transferable business skills. Regarding promotion, call-centre operative employers can provide career progression to team leader and management-level positions. Such call-centre operative jobs may include specialising in specific areas of call centre management, including developing customer services and analysing and improving existing services.

Those working as a call-centre operative can also move into other areas of a business, including human resources, marketing and training, and thereby opening up many more possible career routes. Regarding professional qualifications once working as a call-centre operative, various one-day training courses exist, with areas covered including performance management and call centre operations.

There are numerous pros and cons to working as a call-centre operative. Call-centre operative jobs can be stressful at times, with demanding work loads and a sometimes-repetitive daily routine. The need to sit down for long periods of time can also be an issue for some working as a call-centre operative. Other issues include having to deal with rejection and customer complaints, as well as some call-centre operative employers requiring you to work unsociable hours. Regarding the benefits to call-centre operative jobs, many roles offer good bonus incentives, as well as providing you with valuable experience and transferable skills. These skills include client relationship building, sales, management and analytical abilities.