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222 Claims Handler Jobs Found

Claims handler jobs involve dealing with claims efficiently while ensuring all valid claims payments are made to policyholders. Claim handlers work on behalf of individuals or large companies in need of compensation. Therefore, you’re there to get the claim processed quickly and correctly, ensuring your clients get their money back if or when they are within their rights to claim it.

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Working on the case throughout the whole process, a claims handler will be there every step of the way, from the first notice to the company right up to the minute the cash is put into the claimant’s bank account. As expected, the role involves lots of paperwork to be done. Moreover, your daily tasks and responsibilities will include:


  • liaising with the claimant and advising them on any issues that arise
  • help the insurer investigate the claim to ensure it’s genuine
  • working with risk analysts, brokers and underwriters
  • ensuring a fair settlement and good customer service for the client
  • guide policyholders on how to proceed with the claim
  • identify reasons why full payment may not be made
  • liaise with solicitors, and claims professionals to negotiate the terms of a claim
  • prepare an initial estimate of costs
  • get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases

To enter this profession, there are no particular claims handler qualifications and skills you will need. However, having a relevant degree will certainly boost your chances to stand out to employers. Useful relevant degrees include Accounting/finance, Business/management,
Economics and Law as well as Statistics.

If you enter the profession in a training scheme, expect to be learning on the job and attending courses for up to two years, with an additional two years study if you want to specialise in a particular area.

Skills that can also help you stand out include working well with others, excellent verbal and written communication, an analytical mind, good decision making, working well under pressure as well as numerical and negotiation skills

Claims handler salaries in the UK for trainees may start from £15,000. For those on graduate schemes salaries can range from £18,000 to £25,000. Experienced claims handlers can earn up to £30,000 and for managers this can rise to around £50,000.

With experience professionals may earn up to £45K. Salaries will vary depending on a range of factors including your skills, experience and qualifications, your location, the type of employer you work for and the sector you work in.

There are opportunities to move up the management structure, either in claims or other departments. With work experience claims handler career paths include team leader, claims manager and claims director roles. As you progress, you’ll have increased responsibility for more complex cases.

Job prospects are generally good for people in this profession with plenty of opportunities to progress further. Landing a job will be relatively easy with considerable job security. On the other hand, this profession can be stressful. It’s not the easiest of jobs to do, and it can get particularly complex if claimants have broken the terms of their insurance policy.