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37 Customer Service Apprentice Jobs Found

Customer service apprentice jobs exist in various industries, helping to create many opportunities for employment. Customer service roles have grown in importance as companies place more emphasis on having good relations with clients. Many entry-level roles do not require any qualifications, and your development will often depend on your own determination and abilities.

Opportunities exist across many industries and both public and private sectors. Whilst customer service roles were traditionally office-based, this is now changing. As such, there are many remote working, flex-time, shift and part-time customer service opportunities available. Keep reading to lean more about working in this growing sector, including expected salaries.

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Working as a customer service practitioner will focus on helping customers of your employer or the General Public. Such roles can be incredibly varied, ranging from providing IT support to working in the emergency services. From law and finance to retail and healthcare, customer service assistant jobs can be found in virtually every type of industry. As an apprentice, you will be learning ‘on the job’, allowing you to acquire important skills and experience.

Many companies provide extensive training, with some providing you with opportunities to gain industry-specific qualifications. Duties can incredibly varied. You could be dealing with customers face-to-face, over the telephone or via online chat. Your role will likely feature targets that you must meet each week, as well as creating and filing electronic files. Dealing with clients every day, you will need to always remain professional and work hard to solve their problems. Duties can become repetitive in some roles, whilst working environments can be noisy.

There are often no qualification or experience requirements for customer service apprentice jobs. This makes them a great way to enter a growing sector without the need for expensive and lengthy university degrees. You may be required to have GCSEs in English and maths. Any customer service experience you have will help your application. This can include working as a sales assistant in retail. You will receive lots of training and have the chance to gain valuable skills, which will help you develop professionally. Because entry-level positions do not require qualifications, employers place emphasis on your character and skills. Desirable customer service practitioner skill sets, include:

  • Professional attitude and good understanding of customer service
  • Good written and spoken communication skills
  • Basic IT skills, including creating electronic documents
  • Able to work on our initiative as well as part of a larger team

With the role found in so many different sectors, a customer service apprentice job description can be difficult. You could be helping customers face-to-face in a busy retail store on the high street, or working from home, providing IT advice via text or online chat. You will receive lots of training and once you become experienced you can move to more senior roles. Promotion to positions such as customer service, senior customer service operator and supervisor and management roles will see your responsibilities and salaries increase.

The average trainee customer service salary begins around £16,000 – £20,000 depending on the sector and your previous experience. From here, salaries can rise to £30,000+ for senior and supervisor positions. Roles can be found throughout the UK, and once you have experience, you will likely find many opportunities to switch roles or employers should you wish.

Customer service apprenticeship vacancies offer a great opportunity to gain valuable skills and experience in a growing industry. The role exists in many different sectors and there remains good demand for skilled customer service practitioners. You will receive lots of training, and promotion in the private sector can be fast if you show talent in the role.

However, starting salaries can be low, whilst you may also have to work some unsociable hours, including evenings and weekends. You may need to deal with disgruntled customers or distressed patients, as well as meet strict weekly and monthly employer targets. Many roles involve lots of telephone work, which some people also find difficult.