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47 Customer Service Officer Jobs Found

Customer service officer jobs can be found in many different industries and locations. This means you could be working on the high street or in an office or even from home. Many roles at this level are entry-level. This means you will often not be required to have any previous experience of higher-education qualifications. Duties will depend on the sector you are working in. These range from providing face-to-face financial help in a bank to providing online IT assistance to customers.

The role often comes with in-house training and you will likely have opportunities to progress to more senior positions. Keep reading for a detailed customer service officer job description, including expected salary and duties.

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Customer service officer skills are varied, reflecting the many different duties you will be expected to perform. Dealing with customers, you will be required to provide assistance and ensure customer issues are resolved quickly and adequately. Whilst many positions remain office-based, there are growing opportunities to work from home.

You will likely receive lots of initial training and be working closely as part of a larger customer service team. Whilst roles differ depending on the sector you work in, generally duties associated with the position, include:

  • Responding to customer questions using positive language
  • Ensuring customer records are up to date and accurate
  • Follow company guidelines and processes
  • Help improve existing customer service procedures

Many customer service officer jobs are entry-level positions. This makes it a great role for people without previous experience or a university degree. Of course, any previous experience you have working with customers, such as working in a shop, will help your application. Desirable customer service officer skills include the ability to always stay calm and professional. Other important abilities include strong written and spoken communication skills and good IT skills.

There may be more stringent requirements for roles in specialist sectors. For example, positions in IT and legal support will likely require you to have some experience/qualification in these sectors. A positive attitude, patience and smart appearance are other traits required for these roles, particularly if meeting customers face-to-face.

The role can provide good career prospects, with many employers offering extensive training and opportunities to gain valuable industry qualifications. Roles exist in both public and private sectors, with positions such as council customer service jobs becoming more popular. The UK service sector continues to grow, helping to create good job security long term. Once you gain skills and experience, you will be able to work in many different sectors. This will help you more easily find new positions should you wish to switch roles.

Starting customer service officer salary is around £15,000 depending on your skills and experience. This can then rise to around £22,000. Salaries do vary, with roles in specialist areas such as finance and IT support often offering higher-than-average wages. More senior positions offer higher salaries and can be entered once you have several years of experience. Such roles include senior customer services officer, supervisor, team leader and customer service manager positions.

The average customer service operator vacancy is entry-level. Therefore, the role can be a great way to start a career in a growing and massive industry. You will gain skills and experience that can be easily transferred to other roles if you decide to change jobs. The position can be fast-paced and varied, helping to create an interesting working day. Some roles feature bonuses which can increase your salary, whilst there are growing opportunities to work from home.

Customer service officer jobs can also be demanding. You will likely have a heavy workload and may be required to meet daily/weekly/monthly targets. Shift work is common in this role, including the need to work weekends and Bank Holidays. Starting salaries can be low, and some positions involve dealing with customer complaints which can be stressful.