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An insurance claims account handler is responsible for ensuring claims by policyholders are handled correctly and efficiently. Working as an insurance claims account handler, you will be involved in a variety of duties. These will include everything from evaluating claims, to making payments and investigating fraudulent behaviour.

Depending on the role, you could be dealing with individuals or businesses, or both. The insurance industry continues to grow in the UK, and as such, an increasing number of opportunities exist. Read on to learn more about insurance claims handler jobs, including expected duties, salaries and what career options you will have.

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Working as an insurance claims account handler, you will be likely be involved in every stage of a claim. You will have to deal with policyholders over the phone, email and face to face, ensuring every detail regarding a claim is recorded and solving any issues when they arise. Insurance claims account handler jobs can be found in all large towns and cities in the UK.

You will often be office based, working to tight deadlines and using various technology. General duties expected by insurance claims account handler employers include:

  • Processing claims notifications and collecting all relevant information and documents
  • Analysing claims to see whether they are valid or not
  • Helping policyholders better understand the claims process
  • Approving/denying claims and explaining decisions/reasons to policyholders
  • Ensuring policyholders always receive excellent customer service

There are a number of different routes you can take when seeking insurance claims account handler jobs. Regarding qualifications, many roles do not require them. However, an increasing number of insurance claims account handler employers are beginning to seek graduates. Related degrees and HNDs useful in this sector include accounting, business management and economics. Many large insurance companies offer graduate schemes, in which they provide full ‘on-the-job’ training.

Furthermore, the Chartered Institute of Insurance offers a variety of professional qualifications that provide a good overview of how the insurance market operates. Regarding skill sets, insurance claims account handler employers look for candidates with the following skills:

  • Excellent written and spoken communications
  • Strong interpersonal and customer service abilities
  • Organised and able to multi-task
  • Analytical and business understanding
  • Good negotiation and decision-making skills

Insurance claims account handler jobs offer excellent career prospects. The industry continues to grow and there are often many insurance claims account handler jobs available. Once fully trained and with experience, you will be able to move towards more senior-level positions. These include senior account handler, team leader and claims manager/director jobs. Other opportunities include moving into specialist areas, such as risk management and fraud.

Salaries will vary depending on your own skills and abilities, as well as the size and sector of a business. Entry-level positions begin around £15,000 – £18,000, with graduate positions paying approximately £18,000 to £25,000. Once you begin moving up in your career, salaries will increase, with experience account handlers earning around £25,000 – £30,000 and managers and directors anything up to £50,000.

Insurance claims account handler jobs can provide excellent opportunities to develop your career, gain new skills and earn a good salary. The role includes a variety of different tasks, helping to create an interesting and dynamic work environment. Furthermore, you will often be helping people when they are in trouble, which can make the role very rewarding. A strong, stable industry and good promotion opportunities are other positives surrounding insurance claims account handler jobs.

However, the role can also be very demanding. You will likely have set targets you have to meet, and lots of your work may be conducted over the telephone. There is the possibility of working unsociable hours, whilst the working environment can be quite competitive. You may have to deal with unhappy policyholders on a regular basis, as well as deal with lots of paperwork and administrative duties.