Find Call Centre Sales Manager Jobs in Coventry - September 2021 | Zoek UK
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Call Centre Sales Manager jobs in Coventry
Call centre sales manager jobs in Coventry have a lot of responsibility, with work to be found in various industries. This is an important role, which continues to increase in availability as UK businesses grow their customer support. Coventry continues to create work opportunities thanks to its growing economy and numerous major investment projects. Call centre sales manager employers in Coventry can be found in the automotive, manufacturing, healthcare, retail, and financial services sectors.
The advantages of being based in Coventry, with an approximate population of 370,000, include its central location and proximity to Birmingham. There are also a range of parks and gardens, a cathedral, museums and theatres. The city centre has many retail and leisure facilities.
Call centre sales manager jobs in Coventry have a range of duties, including managing staff and setting customer service targets. These could relate to the number of calls taken, sales or profit figures. You will likely also oversee unrolling and improving processes. Developing your team’s progress and resolving any issues they have will be another important aspect of your role. The other side of the job will revolve around creating and implementing sales strategies to ensure maximum return.
Working as a call centre sales manager in Coventry will vary depending on the type of call centre you work in. Inbound call centres will set targets for the number of enquiries received, with a different approach to cold calling. Outbound call centres measure staff performance on how many calls are made, with a generally softer approach to selling. There may be more of a requirement to develop a customer relationship on outbound calls, before attempting to make a sale. This position will also be expected to produce regular performance reports for higher management.
Call centre sales manager jobs in Coventry will need a combination of work experience and qualifications. The exact nature of these will vary with each company, with the potential requirement to have studied in a specific field. These might include business or law, for example, depending on the industry you work in. You could also work your way up to the position from a junior sales executive role or similar.
Call centre sales manager employers in Coventry will generally expect you to have strong written and communication skills. You also need to have a good sales manner and good understanding of numeracy and revenue figures.
Call centre sales manager jobs in Coventry offer good career prospects if you perform well. You could look to managing larger or multiple call centres covering several regions. You may wish to transfer the skills you develop to other industries and fields, for example market research. You could also look at training roles or freelance consulting.
Call centre sales manager employers in Coventry generally pay from around £18,000 to £26,000. You could increase this to around £60,000 once you have experience and more seniority.
Call centre sales manager jobs in Coventry have various advantages. You can gain recognition for good work, with the performance of your team under your remit. There are also plenty of opportunities to develop your skills and career opportunities. You could also earn bonuses to supplement your earnings.
There are downsides to working as a call centre sales manager in Coventry. You will have to deal well with working in a pressured environment, with deadlines for hitting targets. There will potentially be negativity from customer or staff issues to deal with. This role may also require a lot of weekend and evening work.
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