Call Centre Sales Manager jobs in Leicester

Are you a high performer when it comes to both customer service and sales strategies? If that sounds like you, then working as a call centre sales manager in Leicester could be the ideal role. Call centre sales manager jobs in Leicester are available in multiple areas, such as hospitality, retail and ecommerce. Some of the biggest call centre sales manager employers in Leicester include the likes of HSBC and British Telecom.

Leicester is just outside the top ten most populated UK cities, with a growing population of around 425,000 people. The city is also home to approximately 42,000 different businesses. Furthermore, Leicester continues to show excellent growth. This has contributed to a fantastic local economy of over £23 billion and led to an increase in available roles.

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Call centre sales manager jobs in Leicester can involve various responsibilities in a busy role. It is expected that you can enhance both the sales and customer service operations of an organisation. This could include meeting certain financial targets on a monthly and annual basis. These targets may also lead you to set your own internal targets for any staff you are responsible for. Working environments may vary in terms of the amount of inbound and external calls that you handle. Call centre sales manager employers in Leicester may expect you to undertake the following duties:

  • Following up with leads
  • Increasing sales figures
  • Training new members of staff
  • Provide detailed analytical reports

Call centre sales manager employers in Leicester may expect you to have an appropriate mix of experience and qualifications. A university degree could be required for some call centre sales manager jobs in Leicester. However, previous experience within a customer service and sales environment is just as important. You could also have the chance to move into this role after thriving in junior positions. Working as a call centre sales manager in Leicester, you should possess excellent communication and organisation skills. This is in addition to having a clear ability to influence and motivate others.

Call centre sales manager jobs in Leicester can be fantastic for your future career prospects. Clear targets should be given to you and meeting these targets could lead to recognition and promotion. This can involve pay rises and bonus schemes. Furthermore, you may also have opportunities to move into a head of department position. It is likely that call centre sales manager employers in Leicester will give you an annual salary in the region of £24,000 – £28,000. This is a slight increase compared to previous years, and this can naturally grow if you achieve your goals.

A major positive of call centre sales manager jobs in Leicester is the high level of seniority you will be given. The chance to develop strategies and set customer service standards appeals to a lot of candidates. Furthermore, the experience of managing a department and members of staff can be a great addition to your CV. Working as a call centre sales manager in Leicester, you should be given every opportunity to shape a team in your own way.

Call centre sales manager employers in Leicester can be quite strict in term of standards and sales figures. It is important that they see an upward curve in sales, therefore your role is pivotal to a company’s success. This can bring some added pressure which can give successful applicants some stress at times. You may also have to experience some disgruntled customers in your role. This is part and parcel of customer service roles, so it is vital to have a resilient personality.

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