Find Customer Service Advisor jobs in Liverpool - September 2021 | Zoek UK
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31 Customer Service Advisor jobs in Liverpool
One of the UK’s most recognisable cities, Liverpool is world-renowned for its music, sports, nightlife, and general atmosphere. As home to around 550,000 residents, the city of Liverpool has an active employment sector, many of which offer professional customer support services. With businesses from all sectors located within the city, there are plenty of opportunities to be found.
Formerly one of the biggest ports in the country, Liverpool has enjoyed a colourful and storied history. Today, the majority of job opportunities in Liverpool centre on the arts, culture, and professional services. To learn more about working as a customer service advisor in Liverpool, including information on salaries and progression opportunities, keep reading.
Working as a customer service advisor in Liverpool will likely include acting as the first point of contact for customer queries and support. As a customer service advisor, it will be your responsibility to assist and support customers to the best of your abilities. Customer service advisor jobs in Liverpool are typically office based, with different hours of operation depending on which industry your employer belongs to.
Customer service advisor employers in Liverpool will typically expect you to perform the following duties:
- Respond to customer enquiries within an agreed timeframe
- Provide first-line support and guidance to customers regarding their issues
- Monitor and manage various contact points for customers including email, telephone, and social media
- Support other departments within a business as needed to ensure a smooth customer journey
There are no specific qualifications required to become a customer service advisor, nor is there any specific experience needed. Some customer service advisor employers in Liverpool may ask require prior experience in a similar role but this is not always so. Most employers offer robust training programmes and are happy to welcome customer service advisors at the start of their career.
Customer service advisor jobs in Liverpool are seeking candidates who possess the following skills and attributes:
- Quick thinking and solution oriented
- Excellent communication skills
- Calm and collected in the face of sensitive situations
- Optimistic and open to new challenges
For those looking to progress quickly, working as a customer service advisor in Liverpool is an excellent first step towards a rewarding career. Many businesses are experiencing a period of rapid growth and expansion, opening new opportunities to eager candidates each year. As a customer service advisor you will receive excellent training within the service sector with plenty of opportunity to develop further.
Customer service advisor jobs in Liverpool open the door to many paths within the service sector, either as a specialist or as management. As you develop your skills and experience you may naturally find yourself drawn to specialist areas like vulnerability, fraud, or credit control. Alternatively, you may take a generalist approach to progress upwards into a management role such as supervisor or team manager. The average salary for a customer service advisor in Liverpool is around £17,500 with the potential to rise to £20,000. Beyond your base salary, customer service advisors can typically expect to receive a performance related bonus throughout the year.
Working as a customer service advisor in Liverpool offers its own unique set of pros and cons to consider before accepting the role. Customer service advisor jobs in Liverpool often put candidates under a lot of pressure. You will be handling back-to-back enquiries throughout the day with little pause in-between. As a customer service advisor you will encounter customers at all stages of the customer journey which can be mentally and emotionally taxing. Depending on the industry you may work irregular shifts across all days of the week, including public holidays.
On the other hand, customer service advisor jobs are extremely rewarding to those who find their calling in assisting others. You will get to see your work positively impact and support people from all walks of life. Using your acquired knowledge and experience you will be able to choose what progression path you follow. Customer service advisor roles are also well-known for the wealth of training and support available to them by most employers.
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