Relationship Manager - Digital/ FinTech

Zoek Pin London, Greater London, England


Permanent (Full time)

Posted 5 days ago

Equal Opportunity

We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don’t necessarily check all the listed requirements, please still consider applying. Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions.

Who We Are

Citi Commercial Bank (CCB) is a fast growth business with vision to significantly scale up over the next five years and beyond. Coverage of companies in the fast growing Digital/ FinTech space are a core part of this strategy. The primary responsibilities for the Relationship Manager - Digital will be to develop new banking relationships and to provide solutions for existing Digital/ FinTech CCB clients operating in the payments ecosystem. The job involves day-to-day co-operation with Citi colleagues in various countries, including relationship, product and implementation teams. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB team across the region for Digital/ FinTech companies.

Key Outline

The key outline of this London-based role is to help develop new relationships and to nurture the growth of revenues from CCB clients in the Digital/ FinTech space who are headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realization. Through those activities, you’ll achieve an annual growth rate in revenue for the CCB business whilst overseeing your clients’ sales performance.

Main Responsibilities

Acquire new, multi-product, Digital/ FinTech customers for the Bank;

Managing relationships and providing service for CCB Digital customers in the UK;

Proper account planning is expected, the RM has to determine and plan the future relationship, business opportunities, products to sell, etc.;

Work closely with the Sector Head, the wider UK CCB team, the EMEA Digital Team, EMEA implementation team, CCB Cash Sales Transactors, Markets experts and junior staff on a daily basis;

Monitoring and supporting the products’ implementation process;

Managing customers and transactions in the CRM platform;

Close cooperation with Banking Capital Markets and Advisory teams to address opportunities within the regional Digital space;

Frequent interaction with other CCB structures across the globe;

Verifying adherence to global Know Your Customer (KYC) standards during the onboarding and periodic review processes;

Maintaining overall control and accountability for the managed cross-border transactions referrals;

Participate in structuring new product solutions specific to Digital/ FinTech clients and the industry segment.


Excellent knowledge of the Digital/ FinTech market, customers, ecosystem, competition, local regulations;

Good knowledge of corporate finance, FX, cash management and trade products are needed;

Thorough understanding of banking products for digital/technology customers;

Experience in Commercial / Relationship Banking with international customers;

Ability to assess credit risk of digital/technology companies;

Experience of the implementation / onboarding process;

Team player with the ability to collaborate across the wider UK CCB team and the EMEA Digital Team, as well as requesting support from the appropriate team members as required;

Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits;

Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources.

What’s in it for you:

We foster a culture of meritocracy and diversity, we value and demand respect for others and opportunities to develop are widely available to all;

We promote training programmers which support product and credit knowledge expansion and coaching/mentoring with Seniors;

We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan

51% of our employees are women, 24% of our Director’s and Managing Directors are women.;

2020 Awards from Global Trade Review Leaders in Trade, Treasury Today Adam Smith

Awards, Monarch Innovation Awards, Euromoney Trade Finance Survey, Global Finance Awards.

Job Family Group:
Commercial and Business Sales

Job Family:
Relationship Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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