Customer Service Coordinator

Zoek Pin Cardiff - This Area Only

24000.0000 - 28000.0000

Permanent (Full time)

Recently Posted

CCustomer Service Coordinator

Cardiff

Up to £28,000

Hatchling recruitment is seeking an experienced Client Services Executive to join an established company on the outskirts of Cardiff, You will be responsible for working closely with clients to provide excellent customer Service

Duties and Responsibilities to Include

  • Develop and enhance all client relationships within your account portfolio
  • Develop and maintain excellent communication with clients and prospect clients
  • Working in collaboration with operational management to ensure accurate work instructions are sent to manufacturing departments
  • Ensure timely and accurate maintenance of client instigated workflow systems
  • Following company procedures for controlling the work to enable accurate reporting and timely invoicing
  • Monitor progression of projects to ensure on time and in full, first time delivery
  • Finalise estimates and technical specifications prior to presentation to either Account Manager or direct to clients
  • Ensure all information required for manufacturing is accurate and complete prior to commencing production

Skills and Experienced

  • Experience of working as a Business to Business Account Manager is essential
  • Experience of working with a manufacturing FMCG environment
  • Commercially aware
  • Excellent communication skills and able to effectively communicate at all levels
  • Experience of working within a manufacturing environment as an Account Manager is desirable
  • Excellent IT skills
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